May 20, 2024

Deactivating Paytm FASTag A Step-by-Step Guide

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how to deactive paytm fastag


Paytm FASTag has revolutionised the way we pay tolls on Indian highways, providing a convenient and efficient method of payment. However, there may be instances when you need to deactivate your Paytm FASTag account, whether it’s due to switching to another provider or simply no longer requiring the service. In this article, we will provide you with a step-by-step guide on how to deactivate your Paytm FASTag account hassle-free.

Understand the Deactivation Process

Before proceeding with the deactivation process, it is important to understand the consequences and implications of deactivating your Paytm FASTag account. Deactivating your account means that you will no longer be able to use the Paytm FASTag for toll payments. Make sure to clear any outstanding balance in your account before initiating the deactivation process to avoid any complications.

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Contact Paytm Customer Support

To deactivate your Paytm FASTag account, the first step is to contact Paytm’s customer support. Reach out to them through the Paytm app or website and explain that you wish to deactivate your FASTag account. Provide them with the necessary details, such as your registered mobile number and account information, to facilitate the process.

Complete the Verification Process

Paytm’s customer support team will guide you through the verification process, which may involve providing additional identification documents. This step is crucial to ensure the security of your account and prevent unauthorised access. Cooperate with the customer support team and promptly provide any requested information or documents.

Clear Outstanding Balances

Before deactivating your Paytm FASTag, it is important to clear any outstanding balances in your account. Check your account balance through the Paytm app or website and ensure that there are no pending toll transactions or dues. Settle any outstanding payments to avoid complications during the deactivation process.

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Complete the Deactivation Process

Once you have cleared your outstanding balances and completed the verification process, Paytm’s customer support will guide you through the final steps to deactivate your FASTag account. They may request additional information or provide specific instructions to complete the deactivation process successfully.

Return or Dispose of the FASTag

After deactivating your Paytm FASTag account, it is important to return or dispose of the FASTag device responsibly. If you obtained the FASTag from a physical location, such as a bank or toll plaza, return it to the same location. If you purchased it online, you can dispose of the FASTag securely by cutting it into two pieces or following the manufacturer’s recommended disposal method.


Why does FASTag get deactivated?

An insufficient amount in your account is one of the most common causes of a blacklisted FASTag. If your FASTag is linked to any of your payment wallets, and if you are unaware that your wallet has not been recharged, it may result in your FASTag getting blacklisted.

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Can a car have two fastags?

Only one FASTag can be issued against a particular vehicle at any given point of time. Hence, you cannot use one FASTag for multiple vehicles. If you own more than one car, you have to purchase one tag for each vehicle. Likewise, it is forbidden to purchase and use more than one FASTag in one car.


Deactivating your Paytm FASTag account is a straightforward process, but it requires careful attention to ensure a smooth experience. By following the step-by-step guide mentioned above, you can successfully deactivate your Paytm FASTag hassle-free. Remember to clear any outstanding balances, complete the verification process, and return or dispose of the FASTag device responsibly.

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